Great Work Blog


Four Ways to Leverage the HCAHP and Optimize Customer Experience

Aug 17, 2017 8:15:14 AM

If you’ve worked in healthcare for any length of time, you’ve probably asked yourself how you can improve your patient satisfaction scores. HCAHPS scores are one of the most important benchmarks for patient satisfaction in the healthcare industry, and they can also have a significant financial impact on your medical clinic. HCAHPS stands for "Hospital Consumer Assessment of Healthcare Providers and Systems", and it is a survey that measures a patient’s experience at a medical facility, with 30 percent of Medicare re-imbursements tied to achieving satisfactory scores.

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Topics: Healthcare, hcaps scores, customer experience

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