If you’ve worked in healthcare for any length of time, you’ve probably asked yourself how you can improve your patient satisfaction scores. HCAHPS scores are one of the most important benchmarks for patient satisfaction in the healthcare industry, and they can also have a significant financial impact on your medical clinic. HCAHPS stands for "Hospital Consumer Assessment of Healthcare Providers and Systems", and it is a survey that measures a patient’s experience at a medical facility, with 30 percent of Medicare re-imbursements tied to achieving satisfactory scores.
Since there is so much riding on getting a good score, the HCAHPS can often seem intimidating. But they can also be a valuable resource to help you improve your patient satisfaction scores. By using some of the questions of the HCAHPS survey as guideposts, we’ve put together a list of four ways you can upgrade different design aspects of your medical office to improve both your HCAHPS scores, and your overall patient experience.